Your rights under the Australian Consumer Law apply. For a major problem, you can choose a refund or replacement. For a minor problem, a free repair may be appropriate; further remedies apply if it cannot be fixed within a reasonable time. Contact us before arranging a return. We meet the return costs required by law. Change-of-mind returns have separate conditions.

Payments are processed by Shopify Payments. Checkout shows the card and wallet options available for your order. We do not offer PayPal or pay-later services such as Afterpay or Zip.

Contact us as soon as possible. You can cancel free of charge until we place your order with the supplier; we release an uncaptured payment or refund a captured payment in full. After we place your order with our supplier, our Refund Policy applies. Your rights for faulty, unsafe or misdescribed goods are not limited.

We currently deliver within Australia only. Checkout shows the delivery options available for your address.

Most orders ship from our supplier in China and arrive in about 2 to 3 weeks. Each product page shows its delivery estimate.

Standard shipping is A$11, and free on Australian orders of A$100 or more. Items marked "Free delivery" always ship free. Checkout shows your total delivery charge before you pay.

We email tracking details after your parcel receives its first carrier scan. An order with several items may arrive in separate parcels, with separate tracking details.

Email support@kellund.com or use our Contact page. We reply within one business day.